I’ve registered, why can’t I see products or place an order?
You will not be able to see products or place an order until your account is activated. Receipt of a W9 and an approved payment form is necessary before activation can be completed.
Is there a minimum order?
There is no minimum however, standard orders less than $500 will ship with a $10.00 freight charge. PLEASE NOTE: Freight costs will be added to all orders that do not include Diabetic Test Strips regardless of invoice total.
What is the fastest way to locate the product I am looking for?
You can search by BRAND or CATEGORY. In addition, selecting the magnifying glass above allows you to search by UPC, NDC, etc.
Can I get a copy of an old invoice?
Orders are saved automatically. To view previous invoices, select MY ACCOUNT above, and then select "View Previous Orders”. You may print invoices and Repeat Orders by selecting the corresponding order number.
When will my order ship?
Orders received Monday-Friday before 4:00 PM Central Standard Time will ship the same day. Orders received after 4:00 P.M. Friday including Saturday and Sunday will ship on the following Monday.
How do I earn and use Reward Points?
Eligible items receive Reward points and are added to your account when placing an order. To redeem, enter the number of points you wish to use and click "Recalculate” during the checkout process. Your available Reward Point total is displayed and will be deducted from the invoice total.
Reward points must be used by December 31st. In the event unused points are not redeemed, the balance will automatically be reset to zero on January 1st.
How can I track my order?
An email with tracking is sent when your order ships. Press on the link included in your email. In the event you cannot locate your email, you can call 1-800-558-5090, select option 3 and a representative will be happy to assist you.
Can you help me with an audit request?
Ixthus Medical Supply responds to insurance company audit requests for Active Customers only. If a pharmacy has not placed an order for 6 months (Inactive Customer) the corresponding account, including order history is removed from our website.
If my account is inactivated how can I place an order?
Inactive Customers wanting to make purchases will need to re-establish an online account including, supplying credit history when necessary.